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Markteing Research / Call Centers Project

We have established many marketing research centers equipped with the brand new IVR technology, based on optic broadband and high-end computer based hardware and software technology.

We have the capacity and the high professionals, working with customers in 5 languages: English, German, Russian, Bulgarian and Spanish, to take further contracts and accomplish them proper. We prefer to work on inbound projects, acting as a service, consulting or support centers.

We offer consulting services to define, plan, and implement the consolidation of call centers and customer contact centers involving multiple sites, regional offices, and/or queues, either physically or virtually. Our services and expertise include:

Developing the Business Case - Examples Include:

  • Defining and/or refining the consolidated customer contact service model;
  • Identifying and analyzing the savings for staff and technologies;
  • Identifying change management issues and analyzing business processes;
  • Cost-benefit analyses and site options;
  • Defining the pros and cons of consolidated vs. decentralized customer contact operations;
  • Disaster recovery considerations

Detailed project planning, Project management and coordination including designing and implementation:

  • Staff requirements, technology, and systems/applications requirements;
  • Ramp-up schedules;
  • Business Process Redesign;
  • Standardize HR Practices;
  • Standardize Quality Assurance Processes;
  • Performance metrics;
  • Disaster recovery plans;
  • Testing & Piloting new processes and systems.
  • The migration plan and secure customer model.

We welcome the opportunity to discuss your needs in complete confidence.

Please, don't hesitate to contact us with your specific inquiry on this service.

Call Center zum Verkaufen - weitere Informationen auf Anfrage ...